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Customer Service

Why do I need to register?

You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access. You may access your account by using your email address and a password that you have created. Only you will have access to this information. If you are signed up on our email list, this does not mean you are registered.

How do I register?

Simply click on “my account” and you will be provided with a direct link that will walk you through the process. If you have never purchased from us before, you must register with us to place an order. If you already have items in your cart and are ready to complete your order, simply click on “checkout”, and this will automatically direct you to our register page.

What if I forget my password?

Simply visit this link. If you ever forget your password again, there is always a link on the "my account" page. By providing your email address, via a secure, encrypted connection, daniellestevens.com will email you a new password that you may later change by visiting "my account" once you log-in successfully. Passwords are case sensitive and must include a number or punctuation character.

How do I change my password?

Once you log-in to your account, you may change your password by clicking on "my account". Then click on "Change my account password". Enter your new password and click on "Submit". "My account" is a useful destination for configuring your daniellestevens.com account to your liking.

How do I make changes to my account profile?

Log into your account, and click on "My account" located at the top of your account page. Click on "View or change my account information." Make the necessary changes to your account, ( i.e. email address, password, billing address, etc.) Scroll to the bottom of the page, and click on "Submit" The changes you have made will now be saved to your profile.

How to shop online

Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking "view cart" button on the orange menu bar at the top of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page.

Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the left of items, and then by clicking "recalculate" after all quantity adjustments have been made.

Thinking of removing items from your cart?

You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true. Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking “log in” on the orange menu bar at the top of any page.

Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. At this point if you have not registered with us before, you will need to click on “register” to sign-up for a new account. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.

Item availability

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Which credit cards do you accept?

daniellestevens.com accepts the following credit cards: Visa, Master Card and American Express.

Do you charge sales tax?

Sales tax is charged only to states where daniellestevens.com has a physical presence. Currently this is only New York.

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting “my account” blue bar at the top of the shopping page. Once you login to your account using your email address and password, click on “Order History” to view past orders and current orders that you have placed. From here you can determine when your order actually leaves daniellestevens.com. Note: tracking number may not be visable.

How can I modify my order?

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

Guidelines

Orders placed Monday-Friday will ship within 3-5 business days pending availability and credit verification. ALL MONOGRAM ORDERS TAKE 2-3 WEEKS TO SHIP. Orders placed on Friday after 1 PM EST will begin processing on the following Monday. daniellestevens.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS and Federal Express for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

International Shipping costs, methods and disclosure

International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process. This is the last page before finalizing your order. From this page you may either cancel or proceed with your order.

• UPS Worldwide Saver - UPS and daniellestevens.com provide customs-cleared delivery to more than 50 destination countries. Most shipments to Europe or Asia are delivered within 2 to 3 business days after leaving daniellestevens.com.

Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from daniellestevens.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international Customers and Customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Refused Shipments - If you decide to refuse any shipments from daniellestevens.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to daniellestevens.com. This amount will be subtracted from your merchandise refund.

If you have any shipping and handling questions or comments please click here .

Do you ship to where I live?

daniellestevens.com services the World!

Shipping restrictions

We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. PLEASE NOTE: Some countries may have restrictions on the receipt of specific items.

What gift wrap/box services do you offer?

All orders are shipped in a danielle stevens's velvet pouch. daniellestevens.com will gift box your order providing you select this option at the time of purchase. You are asked at checkout to include a gift message if you desire. This message is printed on a gift card, and included with the gift box. The recipient will receive a blank invoice with the return/exchange form.

What is your return policy?

Returns and exchanges are accepted on merchandise within 10 days of receipt for items that HAVE NOT BEEN WORN, ALTERED, and with ALL tags attached. PLEASE NOTE: Shipping and handling charges are non-refundable.

Where do I send my return or exchange?

Please send your return or exchange to:
Danielle Stevens Jewelry
Attn: Return Dept.
114 Stonewall Circle
West Harrison, NY 10604
USA

How do I make a return or exchange?

Please email us at service@daniellestevens.com to receive an RA number. We will not accept any returns without an authorized RA number. Once you receive your RA number, securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, mark the RA number on the outside of your box, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

When will my credit card be refunded?

Once your package has been received at daniellestevens.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from daniellestevens.com.